Assistance Channels

  • 1 hour ticket response time

  • A 60–minutes Inquiry Solution Warranty

  • Our technical help and support Department is present round–the–clock to respond to all of your current support questions. Every single ticket you submit to us will be answered within no more than 1 hour. If your situation calls for assistance from an admin, we will address the ticket to the person on duty and will inform you that the case is being taken care of.

  • Top quality support service

  • Professional Customer Help And Support Service

  • We will offer you 24x7x365 tech assistance by using a super–fast ticketing platform incorporated into your Control Panel. You can contact us at any time about any of the programs that come pre–configured on the virtual server, such as the chosen Linux OS, the server administration panel and our custom made Website Control Panel.

  • Intuitive help center

  • An Informative Help Zone

  • A complete and regularly updated collection of articles is built into our custom–built Website Control Panel. It provides quick tips on how to execute all of the standard web site supervision tasks. The Help section offers you thorough how–to articles and reviews and step by step video tutorials. You can reach the Help zone by hitting the Help or Video buttons in the upper right part of each Control Panel section.