Customer Support Channels
A Sixty–Minute Support Ticket Response Time Guarantee
We provide a 60 min response time guarantee for every trouble ticket or e–mail that you submit to our technical support team. We’ll quickly answer all general enquiries and forward right away the case to our sysadmins if additional assistance is required. If you make use of the Managed Services package, we will complete any of the included server administration services at a time that has been discussed with you upfront.
A Top–Quality Customer Support Service
Should you require any help using the Website Control Panel or with any of the apps that we have preinstalled on the server on your behalf, do not hesitate to touch base with our client support staff anytime through the ticketing system. Furthermore, in case you need assistance administering your server, you can order the Managed Services package, which includes weekly OS updates, troubleshooting and installation services, server monitoring and rebooting procedures, backup hard drive storage space, etc.
A User–Friendly Help Section
We have provided the Website Control Panel with an exhaustive knowledge base, which features comprehensive explanations of all its features and functionalities. Plus, we have made detailed video tutorials that will further instruct you how to carry out a certain action or resolve a commonly encountered problem. The instructional articles and the tutorial videos are readily reachable from every Website Control Panel section through the Videos and Help buttons located in the upper right corner.