1 hour ticket response
Prompt assistance is our most important responsibility and that’s why we have a team of trained customer service technicians who will be happy to provide a prompt reply to any question that you could have. Simply submit your customer support ticket from the Website Control Panel and we’ll respond back to you within 60 minutes in the worst case scenario. Actually, we strive hard and aim for a twenty–minute helpdesk ticket response time.
A Top–Class Customer Care Service
Our help desk team representatives possess big experience in the cloud web hosting plans sector and are competent enough to supply a quick answer to your problem. If, however, the matter at hand is not within the competence of a support engineer, the tech support ticket will be sent to a programmer or system administrator for additional investigation.
A User–Friendly Help Center Section
To help you get a quick hint on how to use a particular feature, we have included a truly intuitive Help section in the Website Control Panel. You can search through a huge selection of web hosting account management articles and website administration articles, consult our F.A.Q. archive or watch our step–by–step video tutorials.