24/7 Customer Support in Cloud Web Hosting
We acknowledge the significance of getting assistance right away, that's why our cloud web hosting services feature 24/7 technical support along with several options for communication. If you do not have an account yet, you can easily phone us or take advantage of our live chat and chat with a live representative, to learn more about our services or check if our servers meet the system requirements for your websites. Thus, you'll never end up getting a service which you can't use. In case you already have your account with us, you can open a support ticket from the Hepsia hosting Control Panel if the issue is strictly technical or it requires additional analysis. In contrast to the majority of suppliers out there, we respond to all of the tickets within 1 hour, so you will not need to wait for an entire day. Our support services are accessible day and night, even during public holidays.
24/7 Customer Support in Semi-dedicated Servers
You'll be able to test our support services even before you buy a semi-dedicated server account from our company since we have telephone and online chat support for billing, pre-sales and basic questions. Our agents can assist you to choose the best package or supply you with details about our servers, to verify whether the system requirements for your websites are met. If you are an existing customer, you'll also be able to contact us through e-mail or through our ticketing system, which can be accessed through the Hepsia web hosting Control Panel. We guarantee that when you use these two ways of contact, you will get a response within no more than one hour and that’s 24/7, which includes weekends and public holidays. If you've employed the hosting services of other service providers, even big ones, you are able to compare the response time due to the fact that it ordinarily takes an entire day for them to take care of a support ticket.
24/7 Customer Support in Dedicated Servers
When you get a dedicated server from us, you'll be able to contact us at any time using a number of channels and the max time that you will have to wait for a reply is approximately 1 hour, which means that you can forget all about waiting an entire day. Our customer and technical support service is online 24/7 regardless of whether it is a weekend or a holiday and we will support you with anything relevant to the applications which are pre-installed on your server. To get in touch with us about a tech issue, you can open a trouble ticket through the Help section of your billing Control Panel or you can send us an e-mail message. If you have any kind of general questions or you'd like to know more about our website hosting solutions before you order, you can also take advantage of our live chat or you can call one of the local numbers that we have in several countries around the globe. If you need support for third-party software that you are unable to install or manage efficiently, you will be able to add the Managed Services upgrade to your current plan and our sysadmins will assist you.