There are a number of ways in which you can touch base with the web hosting company whose services you’re using, but the one that you’ll invariably find no matter which company you pick is a support ticket system. It is the easiest communication method for different reasons. If no customer support staff member is available at the moment and they are all occupied, a telephone call may not be responded to, but a ticket will invariably be received. Besides, you can copy & paste large bits of information without having to worry about printing errors, and in case a given problem needs more time to be resolved or a number of responses need to be exchanged, all the info will be in the exact same place, so either party can always follow the steps taken by the other one. The disadvantage of using tickets to touch base with your web hosting company is that they’re usually separate from the web hosting platform, so if you have to provide info or to follow directions, you will have to use no less than 2 different systems and this number might rise in case you would like to manage several domain names. On top of that, many hosting providers respond to tickets after several hours, or even once in every 24 hours, and for you as a client, this means wasted time while waiting around for a response.

Integrated Ticketing System in Cloud Web Hosting

Our cloud web hosting plans feature an integrated ticketing system, which is part of our custom-created Hepsia hosting Control Panel. In stark contrast with other similar tools, Hepsia enables you to manage everything connected with the web hosting service itself in the very same location – payments, website files, emails, trouble tickets, etc., eliminating the need to go through different interfaces. In case you have any pre-sales or technical questions or any problems, you can open a ticket with just several clicks without ever signing out of your hosting Control Panel. In the meantime, you can choose a category and our system will offer you a variety of educational articles, which will provide you with additional information and which may help you resolve any specific issue even before you actually send a ticket. We guarantee a trouble ticket response time of maximum sixty minutes, even in case it’s a weekend or a public holiday.

Integrated Ticketing System in Semi-dedicated Servers

We think that it’s more convenient to manage everything in one single location, which is why we have integrated a trouble ticket system into the custom Hepsia Control Panel, which is available with every single semi-dedicated server account. This will enable you to manage the correspondence with our help desk support staff together with your server, which goes to say that you will not need to remember one more sign-in name for a separate admin console. You will be able to submit a new ticket or to track the status of an old one with less than a few mouse clicks whilst you’re browsing the files hosted in your account. Furthermore, you can look through older tickets using a clever search functionality or take a look at applicable knowledgebase articles with solutions to common challenges. The integrated ticketing system is closely monitored 24x7 with the maximum ticket response time being just 60 minutes, so there will always be someone to help you out.