Integrated Ticketing System in Cloud Web Hosting
Our cloud web hosting plans feature an integrated ticketing system, which is part of our custom-created Hepsia hosting Control Panel. In stark contrast with other similar tools, Hepsia enables you to manage everything connected with the web hosting service itself in the very same location – payments, website files, emails, trouble tickets, etc., eliminating the need to go through different interfaces. In case you have any pre-sales or technical questions or any problems, you can open a ticket with just several clicks without ever signing out of your hosting Control Panel. In the meantime, you can choose a category and our system will offer you a variety of educational articles, which will provide you with additional information and which may help you resolve any specific issue even before you actually send a ticket. We guarantee a trouble ticket response time of maximum sixty minutes, even in case it’s a weekend or a public holiday.
Integrated Ticketing System in Semi-dedicated Servers
We think that it’s more convenient to manage everything in one single location, which is why we have integrated a trouble ticket system into the custom Hepsia Control Panel, which is available with every single semi-dedicated server account. This will enable you to manage the correspondence with our help desk support staff together with your server, which goes to say that you will not need to remember one more sign-in name for a separate admin console. You will be able to submit a new ticket or to track the status of an old one with less than a few mouse clicks whilst you’re browsing the files hosted in your account. Furthermore, you can look through older tickets using a clever search functionality or take a look at applicable knowledgebase articles with solutions to common challenges. The integrated ticketing system is closely monitored 24x7 with the maximum ticket response time being just 60 minutes, so there will always be someone to help you out.