One-Hour Response Guarantee in Cloud Web Hosting
In case you’re using one of our cloud web hosting plans and you have an enquiry or run into a predicament, you can get in touch with us 24/7 by submitting a customer support ticket or by writing an email and we’ll make certain that you obtain a response within the hour. If the issue can be resolved, we will do it before we get back to you, while if there is something that you have to do on your end, we’ll give you all the required info – what settings to check, what workable solutions to try out, etc. Typically, you’ll get a reply within less than thirty minutes, so waiting around for hours on end or even for more than a day to obtain assistance is something unthinkable. Our one-hour response time guarantee is valid for any inquiry that you may have – technical, billing or general.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server account from our company, you can take advantage of our astonishingly fast support services. You’ll get a reply to any support ticket posted through the web hosting Control Panel or e-mail sent to our technical and customer support staff in no more than sixty minutes. The response time is guaranteed and it’s valid regardless of the matter – billing or technical. It often takes much less time to investigate and rectify a problem. We’ll provide you with more info if the solution involves something that has to be done on your end. In case you contact us during holidays or weekends, the response time will be the same and due to the fact that our support team is available 24x7, you’ll get timely help for any billing, general or technical issue irrespective of the hour.